About This Episode

You probably know the name Craig Newmark. You probably know his name as the founder of Craigslist, a web pioneer, a philanthropist, and—depending on your line of work—a staunch advocate on behalf of trustworthy journalism. (Learn more about that in our conversation on the Mission Forward podcast.) But there’s one equally important part of his bio you may not know: Customer Service Representative.

This week’s essay comes from the Finding The Words column, a series published every Wednesday that delivers a dose of communication insights direct to your inbox. If you like what you read, we hope you’ll subscribe to ensure you receive this each week.

Like this episode? Read this article in our weekly Finding the Words column.