CHECK OUT THE LATEST PODCAST EPISODE
CHECK OUT THE LATEST PODCAST EPISODE
Episodes
Explore the power of communications with eight seasons of content that support your work as a communicator for change.
Mind Over Machine • Finding the Words
The memory we carry in our pockets directly affects the memory in our heads—and that impacts how we communicate. So, what are you doing to protect that precious time you have ... to think?
Can You Reframe That? • Finding the Words
The most compelling stories for social change break stereotypes and build new ways for us to understand issues and each other. Start by looking for stereotypes in your communications, and then practice some reframing. As we learn this week, the story will be even better as a result.
Start Where You Are • Finding the Words
In the fast-paced nature of time, where it’s all too easy to get caught up in what’s coming next (vs. what’s happening now), where we want to be (vs. where we are), and how we get there (vs. what we’ve accomplished to date), it’s good to pause and remember that life is fast, and it’s short. Wherever you are, may you find something wonderful worth holding onto in this present moment.
The Letter in Question • Finding the Words
Earlier this month, I gathered with colleagues to review updates to a brand guide. We were deep in the language preferences section of the guide when the team came upon a point of tension. All agreed to capitalize racial, ethnic, and cultural identities such as Black, Asian, Latino, and Navajo. Still, there was disagreement among those who wished to capitalize White and those who wanted to lowercase white.
All Access. • Finding The Words
Last November, Apple released a short film titled "The Greatest," which follows seven people throughout what is considered an average day, with an all-disabled cast, representing the authentic experiences of each cast member as they engage in various daily tasks, showcasing how Apple's suite of accessibility tools enables them to, as Forbes writes, navigate a world that wasn't designed with their needs in mind. It gives us a lot to thinking about.
Can I Trust You? • Finding the Words
You probably know the name Craig Newmark. You probably know his name as the founder of Craigslist, a web pioneer, a philanthropist, and—depending on your line of work—a staunch advocate on behalf of trustworthy journalism. But there’s one equally important part of his bio you may not know: Customer Service Representative.
Learning from Our Losses • Finding the Words
A couple of years ago, a well-known and well-loved nonprofit organization contacted our team with a bit of a problem. The organization had been sustained by a loyal following of recurring donors, but their leadership had noticed a concerning trail off in contributions. They had lost some of their most important donors and they needed to figure out why.
Land the Plane • Finding the Words
In flying, the takeoff and the landing are critical to success. Everything in between is coasting. It matters in the sky, and it matters in our speech.
Banking on Trust • Finding the Words
On Monday, March 6, Silicon Valley Bank (SVB) tweeted that it was “proud to be on Forbes’ annual ranking of America’s Best Banks.” Three days later, that very same bank was at the center of the largest U.S. bank failure since the global financial crisis. This week, Carrie Fox dissects the communications troubles at the center.
A Better Roadmap • Finding the Words
Whether we’re planning a road trip or a change of course in our organization’s strategy, the clearer the roadmap, the better the outcome.
Did That Go Okay? • Finding the Words
Have you ever had one of those moments, maybe after a big presentation or an important conversation with a loved one when you’ve wondered, “did that go OK?” In this week's Finding the Words, Carrie explores our universal quest to be heard.
Come Closer • Finding the Words
To many people, narrative change is just another jargon term that gets tossed around in politics and philanthropy. To us, it’s a powerful tool to shift how we interpret and understand the world around us, with the goal of making the spaces between us smaller.
Find Your Core • Finding the Words
We can’t have it all. We can’t expect that strong body without putting in the work, just like we can’t commit to a bold plan or a set of clear values and then decide to compromise them. But how do you know, clearly and definitively, who you are, and who you are not, at your core?
Watch For The Signs • Finding the Words
In 2020, the video game world learned something special about Marvel’s newest Spider-Man character, Miles Morales. Turns out, the signs were there all along.
Finding the Words • No Apology Needed
Our words and our actions matter. This week, if you’re serious about what you say, make sure your actions reflect it. Otherwise, you may be the one apologizing.
Finding the Words • Set Change
The stories we pass down need not limit the stories we are capable of writing for our future selves. Two little words have the power to change HOW we communicate and HOW we connect with and understand one another as a result. Those two words? This week we offer a lesson in what if.
Finding the Words • What If?
Two little words have the power to change HOW we communicate, and HOW we connect with and understand one another as a result. Those two words? What If?
Finding the Words • Bit By Bit
Have you ever told yourself that you were going to do something — maybe launch a new initiative at work, make something of that hobby you’ve always loved, or take on a lofty personal goal — but found that something gets in the way of your progress?
Finding the Words • The Space Between
“Anyone can play the notes,” he would tell students; “music is what goes on in between the notes.”
Finding the Words • Back to the Basics
Have you ever been given an assignment so daunting that it made you wonder, “How in the world will I ever do this?” Those responsible for communicating during the most uncertain times of COVID-19 surely know the feeling.
Can businesses be a force for good and profit? Join us as we explore the growing B Corp movement with Sarah Schwimmer of B Lab, uncovering how companies are balancing purpose and the bottom line, and challenging traditional notions of corporate responsibility.