CHECK OUT THE LATEST PODCAST EPISODE

CHECK OUT THE LATEST PODCAST EPISODE

Episodes

Explore the power of communications with eight seasons of content that support your work as a communicator for change.

Can You Reframe That? • Finding the Words

The most compelling stories for social change break stereotypes and build new ways for us to understand issues and each other. Start by looking for stereotypes in your communications, and then practice some reframing. As we learn this week, the story will be even better as a result.

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Start Where You Are • Finding the Words

In the fast-paced nature of time, where it’s all too easy to get caught up in what’s coming next (vs. what’s happening now), where we want to be (vs. where we are), and how we get there (vs. what we’ve accomplished to date), it’s good to pause and remember that life is fast, and it’s short. Wherever you are, may you find something wonderful worth holding onto in this present moment.

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The Letter in Question • Finding the Words

Earlier this month, I gathered with colleagues to review updates to a brand guide. We were deep in the language preferences section of the guide when the team came upon a point of tension. All agreed to capitalize racial, ethnic, and cultural identities such as Black, Asian, Latino, and Navajo. Still, there was disagreement among those who wished to capitalize White and those who wanted to lowercase white.

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All Access. • Finding The Words

Last November, Apple released a short film titled "The Greatest," which follows seven people throughout what is considered an average day, with an all-disabled cast, representing the authentic experiences of each cast member as they engage in various daily tasks, showcasing how Apple's suite of accessibility tools enables them to, as Forbes writes, navigate a world that wasn't designed with their needs in mind. It gives us a lot to thinking about.

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Can I Trust You? • Finding the Words

You probably know the name Craig Newmark. You probably know his name as the founder of Craigslist, a web pioneer, a philanthropist, and—depending on your line of work—a staunch advocate on behalf of trustworthy journalism. But there’s one equally important part of his bio you may not know: Customer Service Representative.

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Learning from Our Losses • Finding the Words

A couple of years ago, a well-known and well-loved nonprofit organization contacted our team with a bit of a problem. The organization had been sustained by a loyal following of recurring donors, but their leadership had noticed a concerning trail off in contributions. They had lost some of their most important donors and they needed to figure out why.

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Banking on Trust • Finding the Words

On Monday, March 6, Silicon Valley Bank (SVB) tweeted that it was “proud to be on Forbes’ annual ranking of America’s Best Banks.” Three days later, that very same bank was at the center of the largest U.S. bank failure since the global financial crisis. This week, Carrie Fox dissects the communications troubles at the center.

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Come Closer • Finding the Words

To many people, narrative change is just another jargon term that gets tossed around in politics and philanthropy. To us, it’s a powerful tool to shift how we interpret and understand the world around us, with the goal of making the spaces between us smaller.

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