Some of the most revolutionary acts we can take to improve our social fabric are also the most simple.

It's natural to bend toward hopelessness in heightened moments of stress and uncertainty. In those moments, seek solid grounding in the things that you know for sure.

Whether you lead an organization, a team, a project, or a phone call, your behavior sets the tone. If you lament your current-day leadership, ask yourself: Who is the leader you really need right now?

Incivility at work is an intensifying reality. It can get the better of us and bring out the worst in us. This week, practice “ventilating your soul with tenderness” and work to create spaces that foster civil conversation and muscle building. I think you’ll find the whole team gets stronger as a result.

Yesterday's Super Tuesday polls closed as expected for a U.S. presidential election cycle dominated by a set of expected frontrunners. However, it's not particularly what's in the headlines this morning, as what is absent from them: the increasingly sharp polarization among U.S residents and the effect it is beginning to have in our workplaces.

As we dive into 2024, leaders are facing greater threats and barriers to change, particularly to advancing social change. Where, then, to begin with a reinvention?

Character may not help you in the moment of crisis. But, what could it could do for you if you started investing back into your own character-building today? Because character-building may be the very best way to maintain your reputation for the long term.

Have you ever questioned the impact you can make as one person? What If you have a far greater influence and impact than you realize? And what if your micro-level decisions can result in powerful and positive macro-level changes?

We can’t turn back time, but we can progress forward. So, if there is a person you believe you’re done learning from, I invite you to reach out to them today. Tell them that you were thinking about them. And then listen closely to whatever they have to share. You may be surprised by how much there is left to learn.

This week, the story of a quote. This quote is among the most well-known and widely shared of the words of a legend of peace. It’s been used by well-established thought leaders, in scholarly publications, books, and presentations, with thousands of references to this quote across social media. The problem is, the person never said it.

AI is an important tool and an indelible part of our future. But we don't need to lose our humanity in the process of using it.

The memory we carry in our pockets directly affects the memory in our heads—and that impacts how we communicate. So, what are you doing to protect that precious time you have ... to think?

The most compelling stories for social change break stereotypes and build new ways for us to understand issues and each other. Start by looking for stereotypes in your communications, and then practice some reframing. As we learn this week, the story will be even better as a result.

In the fast-paced nature of time, where it’s all too easy to get caught up in what’s coming next (vs. what’s happening now), where we want to be (vs. where we are), and how we get there (vs. what we’ve accomplished to date), it’s good to pause and remember that life is fast, and it’s short. Wherever you are, may you find something wonderful worth holding onto in this present moment.

Earlier this month, I gathered with colleagues to review updates to a brand guide. We were deep in the language preferences section of the guide when the team came upon a point of tension. All agreed to capitalize racial, ethnic, and cultural identities such as Black, Asian, Latino, and Navajo. Still, there was disagreement among those who wished to capitalize White and those who wanted to lowercase white.

Last November, Apple released a short film titled "The Greatest," which follows seven people throughout what is considered an average day, with an all-disabled cast, representing the authentic experiences of each cast member as they engage in various daily tasks, showcasing how Apple's suite of accessibility tools enables them to, as Forbes writes, navigate a world that wasn't designed with their needs in mind. It gives us a lot to thinking about.

You probably know the name Craig Newmark. You probably know his name as the founder of Craigslist, a web pioneer, a philanthropist, and—depending on your line of work—a staunch advocate on behalf of trustworthy journalism. But there’s one equally important part of his bio you may not know: Customer Service Representative.

A couple of years ago, a well-known and well-loved nonprofit organization contacted our team with a bit of a problem. The organization had been sustained by a loyal following of recurring donors, but their leadership had noticed a concerning trail off in contributions. They had lost some of their most important donors and they needed to figure out why.

In flying, the takeoff and the landing are critical to success. Everything in between is coasting. It matters in the sky, and it matters in our speech.

On Monday, March 6, Silicon Valley Bank (SVB) tweeted that it was “proud to be on Forbes’ annual ranking of America’s Best Banks.” Three days later, that very same bank was at the center of the largest U.S. bank failure since the global financial crisis. This week, Carrie Fox dissects the communications troubles at the center.