In January 2022, Carrie Fox set out on a blog series called Finding the Words because she had something to say. By the end of the year, you were doing more than listening. You were deeply in this work with her. And because of you, we’re keeping this series going, every week through 2023 and beyond. Our promise: Carrie will keep delivering these essays each Wednesday morning to further support your work as a communicator for change. Your promise: keep telling us how these insights are impacting and influencing your work.

Here are some of the most regularly shared columns. If you like what you see, then subscribe here.

Purpose at Work, Storytelling Carrie Fox Purpose at Work, Storytelling Carrie Fox

Who Wrote This?

AI is most powerful when used to augment and enhance human intelligence rather than replace it. While the use of AI in communication moving forward is inevitable, it is only human to have a brain, a heart, and a conscience. If you want to distinguish between real and fake, look for the human between the words.

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What To Say.

On a morning like this, it is easy to feel either frozen by the news or fried by the arduous election process. Choose carefully what you say today and, in the days to follow. There is no going back and today, you can choose to move forward.
 

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"Calm and Not Chaos"

From her body language to her focus and strategic use of story, Kamala Harris took the stage last night to connect with voters. She conveyed calmness under pressure and experience over ego, and she showed the power of communication when used as a force for good.

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Carrie Fox Carrie Fox

Character Building.

Consider what you can do today, this week, or this month to fill up your character bank. What small ways can you focus your energy on someone other than yourself?

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Checking In.

Checking in may not change the big things, but it will matter deeply to those around you, who need to feel and see that you understand the weight of this time. And maybe that’s something good to hold onto in these uncertain times.

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Can AI Make Us More Human?

AI is an important tool and an indelible part of our future. But we don't need to lose our humanity in the process of using it. Consider how your team's intelligence can be augmented by technology, rather than replaced by technology, and you'll be futureproofing your work in the process.

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Purpose at Work Carrie Fox Purpose at Work Carrie Fox

Not The Response I Expected.

If you’re looking for an actual answer from Twitter about layoffs, declines in ad revenue, mounting lawsuits, or any other issue, you’ll need to keep waiting. As for your own press strategy, if you’re looking to build trust and credibility, set aside the emojis and autoresponders. Instead, focus on what you can say—and say it authentically. 

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Banking on Trust.

Losing a previously invested donor, partner, or team member is always challenging. But a loss without any related learning is the worst kind of loss. In losing, find ways to uncover essential insights and small wins that make the most of difficult situations.

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Better Bots?

At best, AI tools like ChatGPT can spark fresh ideas or inspiration for your writing. At worst, they spread misinformation and reinforce bias, while reducing our human abilities to connect, learn and process information. It’s not a case to avoid the technology, but a reminder to use it wisely.

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LOOKING FOR MORE?

Read the first year of Finding the Words articles.