In January 2022, Carrie Fox set out on a blog series called Finding the Words because she had something to say. By the end of the year, you were doing more than listening. You were deeply in this work with her. And because of you, we’re keeping this series going, every week through 2023 and beyond. Our promise: Carrie will keep delivering these essays each Wednesday morning to further support your work as a communicator for change. Your promise: keep telling us how these insights are impacting and influencing your work.
Here are some of the most regularly shared columns. If you like what you see, then subscribe here.
Communicating Through Challenging Times.
Every day brings with it a new opportunity to take action: to say something if we see something and to act in service of people and the planet. Because if you don’t act when you see the fog rising, what can you expect other than disaster?
The Way Forward.
When we’re faced with a barrier, it’s easy to become consumed by the barrier. Focus on looking beyond the barrier. The answer may be right beyond your current line of sight.
Common Ground.
Lederach is a renowned peacebuilding leader who has engaged with peace processes around the world for four decades. In his latest book, available as a free download on his site, he offers practical insights grounded in global experience to help readers navigate and address the conflicts we face in our communities and country. John Paul gives context, structure, and a frame for finding common ground, and for re-investing in the power of "improbable dialogue."
Ditch the DEI Speak.
Diversity, equity, inclusion, accessibility, and belonging matter, and they always will. But labels, lexicon, and technical talk can get in the way of explaining why. So, ditch the DEI speak and get back to the heart of what matters: treating people fairly, caring about each other, and creating environments where everyone can thrive.
Are You Prepared?
When it comes to preparation, there will always be forces of distraction. Stay focused on your audience, your objective, and your preparation, and success will follow.
Your Body Language is Talking Even When You Aren't.
93% of what we communicate is nonverbal, so the little things we communicate through our bodies make a big difference to our audience. Use your body, tone, and the instrument that is your voice to help convey confidence, trust, and engagement to your audience. It may never be as good as face-to-face communication, but good digital body language can do wonders to bridge physical divides.
Confidence Boost.
When it comes to communicating confidence, remember this: we are often much better than we let ourselves believe. Start with some appreciation—for yourself, your skills, and how far you’ve come—and see how much more confident you'll feel as a result.
Planting Seeds.
Just as in gardening, delivering hard messages can be made more effective with preparation and care. Practice planting seeds to help your audience process information and support them in understanding important news. With time and attention, your audiences will hear just what you need them to, and they’ll grow through the news, too.
Values at Work.
We will all have bad days and losses that can feel hard to swallow. Those moments may discourage you, but don’t let them distract you from your values. Because when your values are clear, the impact is undeniable.
Civility at Work.
Incivility at work is an intensifying reality. It can get the better of us and bring out the worst in us. This week, practice “ventilating your soul with tenderness,” and work to create spaces that foster civil conversation and muscle building. I think you’ll find the whole team gets stronger as a result.
Polarization at Work?
Political polarization is real and will likely grow in the coming months. Get ahead of it in your workplace by helping your team build the skills to navigate divisive conversations while actively supporting civic engagement.
What Would It Hurt To Ask?
It’s not how quick you can deliver an answer in the moment. It’s how much you’re willing to sit with the tough questions that come your way. I guarantee that the process of deep thinking will lead to much greater clarity and conviction in the process.
The ABCs of Bridging
You can’t control what the media asks, but you can control what you say. Let your character shine through by listening carefully to the audience, acknowledging questions, and bridging to your message. And by keeping your audience at the center of the story, you’ll be ready for prime time in no time.
Where Will This Year Take You?
If you’re interested in long-term impact and viability, pay attention to the actions and practices you keep today. Because they'll guide where your organization goes from here.
Lessons From the Field.
It’s easy to believe that our team can clinch the win, just as we can imagine landing our own big wins at work. But those magic moments don’t come without conditioning, reflection, authenticity, and follow-through. Stay true to who you are, and keep your end goal in sight.
Tackling Tough Feedback.
If you want the process of delivering feedback to serve as an opportunity to deepen trust rather than to damage a relationship, then take time to understand the situation AND the person before rushing to assumptions or judgment. Being clear, candid, and consistent can help move your fear of feedback to a practice of love.
What If?
Whether you manage a big brand or a small startup, a team of thousands, or a team of two, there is power in every single one of your decisions: power to shift and shape society for good. So, I dare you to ask, and then explore more deeply, your individual power to make an impact. Consider the effect of your big decisions and your small ones, too. Then, ask again and again, What If?
Brace Yourself for This.
No organization is immune from a crisis erupting at any moment. It’s how you prepare, plan, coordinate, and communicate in the moments of calm that will determine how you weather the storm when it rolls in.
Reconnect With Your Story.
Stories are critical to business success. And stories exist in all of us. Make time to reconnect with your stories and find out what's possible as a result.
The Hard Truth about Soft Skills
When leaders communicate with care, courage, and clarity, they can also better lead through tumultuous times. It comes down to how we use the power we have.
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